CrazyCall

AUGUST 8, 2019

First Call Close. Well, 20 call center metrics and 4000 words to read is a lot. That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. First, we’re going to focus on Inbound call center metrics. Happy calling!

Call Center 52

Call Center Metrics Abandon rate Management 52

SharpenCX

JUNE 23, 2021

You need powerful analytics to monitor, measure, and manage your agents and your interaction data during the day. Your Step-By-Step Guide to Building Better Customer Experience Strategies Use data you already have to build actionable strategies for a better customer experience Get the eBook. Call Quality.

Contact Center 101

Contact Center Abandon rate Management Metrics 101

SharpenCX

MARCH 30, 2021

Data and analytics power your contact center. Yet still, some leaders are stuck scratching their heads, trying to figure out how to harness all the power of the data sitting in their call center technology. Customer satisfaction: What’s our First Call Resolution Rate? How many abandoned calls do we see daily?

Call Center 67

Call Center Technology Customer Experience Contact Center 67