Xaqt

FEBRUARY 26, 2020

Additionally, many companies, such as those in the travel and hospitality industries, are feeling the impact in their call centers as well. Risk Assessment The first step in Coronavirus preparedness is to assess the impact that the potential spread would have on your business and call center.

Call Center 52

Call Center Interactive Voice Response Agent burnout Wait times 52

NobelBiz

FEBRUARY 21, 2023

Improves the First Contact Resolution (FRC) If you operate a call center, you know the importance of First Contact Resolution (FCR). The callback feature of the Interactive Voice Response (IVR) guarantees that the consumer is reached again by an agent who is qualified to address his queries.

Best practices 52

Best practices Contact Center Abandon rate Management 52

Balto

DECEMBER 14, 2022

Accurately measuring your contact center agent productivity is vital for you to find opportunities for improvement. Without accurate measurement, you won’t be able to set goals and come up with actionable steps to meet them. Optimizing your missed call rate goes hand in hand with improving your contact center productivity.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52