Fonolo

JANUARY 31, 2023

Call center training has always been one of the key pillars of running a successful call center. A strong call center training program should not just be part of your onboarding process. Still have questions about call center training? What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

JustCall

DECEMBER 23, 2022

You need to take various parameters into account, such as ease of use, cost, support quality, your use case and product features and capabilities. We will understand the pros, cons, top features, and pricing of each alternative so that you can make an informed decision. Top Features of JustCall.

voip 52

voip APIs CRM Enterprise 52

JustCall

APRIL 12, 2023

Conversation Intelligence Software has gained momentum over the years, and the first tool that comes to mind is Gong. Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. Remember to use a free trial to test the tool’s features and ease of use.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

JANUARY 30, 2023

With an increased focus on enhancing customer experience, solutions like business phone systems and call center platforms are non-negotiables in modern tech stacks. A study by The Northridge Group found that 73 percent of customers experience long wait times when needing to reach a human service agent.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52

JustCall

MARCH 23, 2023

Interactive Voice Response, or IVR, is necessary for every contact center. They become the first line of contact, eliminate waiting queues, gather useful customer information, and route the customer to the right team, reducing resolution time. JustCall JustCall is a cloud-based contact center software and telephony solution.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52