Customer Service Life

NOVEMBER 13, 2018

In these moments, most issues feel like a high priority, but the reality is that most startups are resource limited. In these moments, most issues feel like a high priority, but the reality is that most startups are resource limited. This article was originally published on the ICMI Blog on August 28, 2018.

Contact Center 60

Contact Center Morale Journey mapping SaaS 60

SharpenCX

JANUARY 15, 2020

Download Now: Get 7 actionable tips to improve coaching and training for better CSAT. In seconds, I got access to a mobile app, an FAQ page, and a direct line of contact to the service department. We’re more interested in those stories. And, each month this year, we plan to tell them. First up: Alaska Airlines.

Airlines 90

Airlines Customer Experience Customer Service Coaching 90

Method:CRM

APRIL 3, 2023

But, whereas customer service is a single event in the customer journey, customer experience (CX) refers to your customer’s holistic perception of their experience with your business or brand. But how do you go about creating an enjoyable experience that keeps customers coming back? Let’s jump right in! What is a CRM? Improves profitability.

CRM 52

CRM Customer Experience Self service Sales 52