How Conversational AI Is Transforming the Agent Experience in Contact Centers
Balto
AUGUST 22, 2022
When agents can resolve a customer issue, complete a sale, and reach the desired outcome, they feel better about their jobs and are more likely to stay with the company. Adding gamification to the mix provides a built-in recognition system that gives everyone a pat on the back they deserve. Empowering Agents in the Contact Center.
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