SharpenCX

JUNE 22, 2021

They also encourage self-coaching. Step 4: Provide a pathway for upskilling employees and developing professional skills. Employee engagement has seen a lot of ups and downs this past year as a result of COVID-19, and it matters now more than ever. And, there are significant business benefits to employee engagement.

Call Center 67

Call Center Coaching Analytics Employee engagement 67

Calabrio

OCTOBER 19, 2022

We chose the theme of “Power Up” to represent being back in person with our customers and partners after two years of virtual events. We are so grateful to every person who planned and attended the event because it was the collective ideas and effort that made C3 worthwhile. Greater work-life balance.

Contact Center 59

Contact Center Analytics Coaching Transportation 59

Balto

FEBRUARY 6, 2023

One respondent shared: “[The contact center] fits my personality and helps me with my social anxiety problems by forcing me to speak to strangers while also not having to be face to face.” of respondents worked in person, 26.41% worked remotely, and 26.89% worked a hybrid of the two. 5 job satisfaction rating on average).

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Balto

AUGUST 22, 2022

Without some creative freedom, employee engagement can take a downward spiral. With the power of AI, contact centers can add flexibility and personality, converting robotic-sounding agents following a single script into high-performing, empowered, and engaged representatives. Surprising Results.

Contact Center 52

Contact Center Scripts Gamification Coaching 52