Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. billion by 2030. CCaaS is the acronym for Contact Center as a Service. What is CCaaS? The idea of CCaaS started in the early 2000s.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Balto

AUGUST 3, 2022

As the global economy shows signs of recession, the Conversation Excellence Lab wanted to understand how executives are planning to shift their contact center budgets, and how they view the future of the contact center as a whole. Is the contact center a drain on resources, a necessary expense to manage customer needs?

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Balto

FEBRUARY 6, 2023

With year-over-year attrition rates reaching 45% or above , the contact center can seem like a transient job. But in reality, we found that while many people leave within their first year, a majority of tenured agents spend longer in the contact center than they originally planned — and they’re happy to have done so.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Balto

OCTOBER 31, 2022

With contact center turnover nearing 50% year-over-year, a lot of attention is given to how and why employees leave their place of work — and not enough is given to how they begin their time in the workforce. “Coach your agents on how to improve at their jobs, and provide specific feedback where possible. .

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

Calabrio

OCTOBER 19, 2022

These additional learning opportunities were a big hit, and we loved all the feedback from our customers about them. The Digital Transformation of the Contact Center Is Still Happening. The modern contact center has radically changed within the last few years with a surge of companies switching to cloud services.

Contact Center 59

Contact Center Analytics Coaching Transportation 59

JustCall

APRIL 18, 2023

Since these teams directly impact revenue and brand reputation, you can assume how important it is to implement a powerful contact center solution. With the right sales call center software, your business can not only turn into a customer magnet but also become operationally efficient and profitable. million mark?

call center software 52

call center software Call Center call center solutions Enterprise 52