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Trust is not a binary on/off switch

Peter Lavers

The blog was prompted by the SAS / Futurum “Experience 2030” report that addressed the question of “trust in organizations to protect and not abuse your personal data”. They argue that if it’s a switch then it’s more like a dimmer switch – yes, there’s a definite ‘off’ and ‘fully on’, but there’s also a range in between!

B2B 130
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TOP 30+ Customer Experience Statistics to Know in 2023

Nicereply

64% of businesses believe that chatbots allow them to provide a more customized support experience for their customers. between 2022 to 2030. 80% of B2B customers say they prefer virtual selling. Boost revenue with Great CX The key to growing a successful business is understanding what your customers want.