Lumoa

SEPTEMBER 30, 2022

By now, the importance of delivering a superb customer experience in banking is crystal clear. Keeping up with the latest trends can help you understand the impact that these tendencies have on your banking customer experience. Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond.

Banking 94

Banking Customer Experience Big data Chatbots 94

Hodusoft

MARCH 13, 2024

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 billion by 2030. Multichannel Support Gone are the days when customers preferred to contact a bank or financial institution using audio calls.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Stratifyd

SEPTEMBER 4, 2019

In fact, analysts estimate that AI will save the banking and financial services industries more than $1 trillion by 2030. Digitalization in Banking: Brick and Mortars Are Here to Stay. As digital disruption occurs at every level, bank branches are still extremely valuable to customers. AI Assistants and Personalized CX.

Banking 40

Banking Chatbots Transportation Healthcare 40