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The Future of Customer Experience in Banking in 2023

Lumoa

By now, the importance of delivering a superb customer experience in banking is crystal clear. Keeping up with the latest trends can help you understand the impact that these tendencies have on your banking customer experience. Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond.

Banking 94
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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 billion by 2030. Multichannel Support Gone are the days when customers preferred to contact a bank or financial institution using audio calls.

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The Impact of AI in Financial Services

Stratifyd

In fact, analysts estimate that AI will save the banking and financial services industries more than $1 trillion by 2030. Digitalization in Banking: Brick and Mortars Are Here to Stay. As digital disruption occurs at every level, bank branches are still extremely valuable to customers.

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Verint Speakers: AI and Automation, IVAs, Global Research Findings

Verint

Smooth Sailing Ahead with Analytics and Automation”. ET, Verint’s Greg Sherry, vice president, marketing, will host leaders from a major cruise line to explore key insights and experiences on “Smooth Sailing Ahead with Analytics and Automation.” Defining the Human Age: A Reflection on Customer Service in 2030. April 3 Webinar.

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10 Best Call Center Software: 2023 Updated List

JustCall

Did you know the global call center AI market will increase 10x by 2030, reaching the $9,949.61 Included among its several unique and innovative features are objection assessment, after-call analytics, and real-time text transcription. million mark? Who is Dialpad best suited for?