Peter Lavers

JANUARY 6, 2020

The blog was prompted by the SAS / Futurum “Experience 2030” report that addressed the question of “trust in organizations to protect and not abuse your personal data”. They argue that if it’s a switch then it’s more like a dimmer switch – yes, there’s a definite ‘off’ and ‘fully on’, but there’s also a range in between!

B2B 130

B2B Personalization Customer centricity CRM 130

JustCall

APRIL 26, 2022

As such, contact centers must offer their conventional sales playbooks a technology boost – in the form of B2B sales intelligence – to effectively push a deal over the finish line. CAGR between 2021 and 2030? Besides, complex B2B sales processes go beyond just numbers and names. What is Sales Intelligence?

B2B 52

B2B Sales Upselling CRM 52

SmartKarrot

APRIL 17, 2023

Conversational Analytics for different departments 1. Here are some keyways in which AI is being used in customer success: Data analysis & presentation: AI can analyze large volumes of customer data from various sources, including CRM systems, social media, and customer feedback surveys. It is a glimpse of future in front of us?

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10