2028 Customer Service First call resolution Personalization 
NobelBiz
JULY 4, 2023
In today’s competitive business landscape, customer service plays a pivotal role. According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028). One such technology is Automated Interaction Summaries.
NobelBiz
MAY 9, 2023
from 2021 to 2028 to reach USD 12.2 billion by 2028. Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). This ultimately impacts the quality of the customer service they provide.
Hodusoft
MARCH 21, 2024
from 2021 to 2028. Whether it is about adding new agents, expanding to additional locations, or responding quickly & efficiently to changing customer demands, BPOs need the flexibility to grow seamlessly. Data Security Concerns BPOs deal with a large amount of sensitive customer information on a daily basis.
Expert insights. Personalized for you.
52 
Let's personalize your content