Remove 2028 Remove Customer effort Remove Customer retention Remove Marketing
article thumbnail

TOP 30+ Customer Experience Statistics to Know in 2023

Nicereply

Customers seek personalization 80% of consumers are more likely to buy from a company that provides a tailored experience. 72% of customers will only engage with personalized messaging 90% of leading marketers say personalization significantly contributes to business profitability. The AI market is expanding at a CAGR of 38.1%