Contact Center Geek

NOVEMBER 6, 2018

Every time I speak about this subject people are eager to remind me that texting can’t be done in some industries - inevitably, banking and healthcare (both of which I have worked in) are mentioned. By this time in 2019 you will see far more companies offering person-to-person text messaging in some fashion. Permalink.

Contact Center 63

Contact Center Healthcare Banking Customer Care 63

NobelBiz

JULY 4, 2023

over the forecast period (2023 – 2028). When leveraged correctly, they equip agents with the tools they need to deliver personalized, efficient, and high-quality service. These summaries provide agents with concise and relevant details, enabling them to deliver personalized, efficient, and high-quality service to customers.

Call Center 52

Call Center Contact Center First call resolution Construction 52

JivoChat

JUNE 9, 2021

In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. Chatbots are an important part of marketing strategy and can be used in a variety of business sectors, from tech to retail to healthcare. Most customers expect immediate responses. Chatbots increase conversions.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Hodusoft

MARCH 3, 2022

between 2021-2028 as per Grand View Research. Irrespective of the scale of your business (small, medium, or large) or the space (healthcare, banking, education, retail, or e-commerce) you operate in, there is a call center software solution for everyone. This enables them to deliver personalized solutions in less time.

call center software 52

call center software Call Center Interactive Voice Response Analytics 52