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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Read Also: Why BPO Companies Must Adopt Multichannel Customer Support Center 6. Cost Tracking and Analytics Cost tracking and analytics are also among the most critical strategies to reduce costs in your BPO contact center.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

from 2021 to 2028 to reach USD 12.2 billion by 2028. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 37% from 2021 to 2028.