Remove 2028 Remove Analytics Remove Gamification Remove Multichannel
article thumbnail

Call Center Dialer Software: Optimization Best Practices

NobelBiz

from 2021 to 2028 to reach USD 12.2 billion by 2028. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 37% from 2021 to 2028.