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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

As with all customer experience solutions , your conversational user interface needs to be customer-centric. Build a concrete vision of who will be interacting with your AI system, using data analytics to understand each audience persona. between now and 2028.

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Don’t Let Challenges Sink Your BPO! Navigate with HoduSoft

Hodusoft

from 2021 to 2028. Choosing the right contact center software can help them deal with their key challenges effortlessly, driving operational excellence and customer-centricity. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%