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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

Marketers all around the world are opting for this kind of customer connection automation. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. Customer service is at the heart of this journey and should be considered each step along the way. Conduct surveys.

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Conversation Intelligence: The key to success in customer conversations

JustCall

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. billion , from 2022 to 2028, with a CAGR of 21.8%. The system then analyzes the text to extract important information about your customers’ needs, wants, and concerns.