2028 Abandon rate First call resolution Interactive Voice Response 
Hodusoft
OCTOBER 19, 2023
million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Self-Service Options : Self-service options in call routing optimization are another effective way to enhance contact center efficiency. BPOs offer a comprehensive range of services, including but not limited to customer support and sales.
NobelBiz
MAY 9, 2023
Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% from 2021 to 2028 to reach USD 12.2 billion by 2028. Answering machine detection is adjustable to either disconnect a call or drop a pre-recorded voicemail.
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