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Inbound Call Center: The Ultimate Guide

JustCall

Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly. dollars by 2027. How can I measure the effectiveness of my inbound call center?

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The Evolution of Speech Technologies and the Influence on CX – Part 2

Noble Systems

The global Contact Center Intelligence Market, including speech solutions, is expected to see a CAGR of more than 25% through 2027. So, AI is going to be used in the future to not only recognize what the person is saying, but the person who is saying it, using voiceprints, etc. What was said on this call?