2027 Abandon rate Accountability Surveys 
JustCall
APRIL 3, 2023
However, the same survey suggests that 85% of customers express dissatisfaction with their phone experience. This is probably why the global contact center market size is growing at an exponential rate, expected to reach a value of 496 billion U.S. dollars by 2027. An inbound sales call center is an absolute necessity.
JivoChat
MAY 13, 2021
billion by 2027, up from $365.5 A HubSpot survey revealed that 90% of customers think an immediate response is important or very important when they have a customer support question ; 82% say it’s important when they have a marketing or sales question, and 60% define “immediate” as 10 minutes or less, when they have a support question.
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