Hodusoft

MAY 10, 2023

between 2021 and 2026. It works by using predetermined rules and algorithms to route calls based on factors like the caller’s phone number, the agent’s availability and skills, the time of day, and the language preference of the caller.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

SharpenCX

OCTOBER 15, 2023

Sharpen is investing in contact center AI where it makes the most impact on the metrics that matter—customer wait time, handle time, response time, agent productivity, and of course, agent satisfaction and performance. According to Gartner research , 30% of reps will automate a portion of their jobs by 2026.

Contact Center 67

Contact Center Interactive Voice Response Virtual Agent Technology 67

3CLogic

MAY 31, 2024

The solutions can vary from simple text-to-speech interactions to more advanced Conversational AI offerings based on Natural Language Processing (NLP) and Large Language Models (LLM) to quickly identify a caller's intent and intelligently respond in a human-like fashion. CRM, CX platforms, etc.)

Self service 59

Self service Enterprise Wait times Abandon rate 59

NobelBiz

APRIL 11, 2023

Just to be clear about the consequences, according to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. But wait, there’s more; in the same article, Gartner estimates that one in 10 agent interactions will be automated by 2026.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52