2026 First call resolution Interactive Voice Response Technology 
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Artificial intelligence is not a standalone technology, but rather a tool that optimizes your entire system. Interactive voice response is a popular automation that’s already widely used in contact centers.
Hodusoft
MAY 10, 2023
The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.
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Hodusoft
APRIL 17, 2024
That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. billion in 2026, at a compound annual growth rate (CAGR) of 7.9 In today’s age, a majority of callers have an ‘average’ first impression of auto attendants.
Callminer
DECEMBER 17, 2019
When dedicated call center agents are focused exclusively on handling calls, there’s often an improvement in important call center metrics like first call resolution. respondents (34%) chose ‘Automated Telephone System (IVR)/inability to reach a live person for customer support.’”
Fonolo
FEBRUARY 2, 2023
Call center automation software is essential to accomplishing this goal. If so, you need to familiarize yourself with the latest tools and technology. So what does an optimized and automated call center look like, and what are the benefits for your call center? What is Call Center Automation? Read on to find out!
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