NobelBiz

APRIL 30, 2024

This automation not only boosts the efficiency of the call center operations but also allows human agents to focus on handling more complex queries and issues that require human empathy and judgement, thus better utilizing their skills and expertise. of interactions that are automated using AI.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

This automation not only boosts the efficiency of the call center operations but also allows human agents to focus on handling more complex queries and issues that require human empathy and judgement, thus better utilizing their skills and expertise. of interactions that are automated using AI.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

SharpenCX

OCTOBER 15, 2023

How can AI help your agents? By automating internal processes, you should be improving your agent experience. According to Gartner research , 30% of reps will automate a portion of their jobs by 2026. But we also have the opportunity to directly and explicitly influence the customer experience with AI and automation.

Contact Center 67

Contact Center Interactive Voice Response Virtual Agent Technology 67