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How GenAI-powered auto-call summarization increases ROI and improves workflows

3CLogic

Lately, artificial intelligence (AI) is at the core of any customer-centric digital transformation. Strategies not centering around AI and automation are quickly neglected by executive leaders.

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The Great AI Paradox for Contact Centre Agents

CSM Magazine

Leading research and consulting firm Gartner predicts that Conversational AI will reduce contact centre labour costs by $80billion in 2026 and over the same period, one in 10 agent interactions (10%) will be automated, an increase from an estimated 1.6% of interactions today. About the Author Dave Hoekstra is Product Evangelist at Calabrio.

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What Are the Three Pillars of B2B Customer Support for Fintechs?

CSM Magazine

The Voice of Customer (VoC) is an invaluable asset for businesses, providing crucial insights into the needs, preferences, and feedback of customers and prospects. By actively listening to the Voice of Customer, businesses can gain a deeper understanding of their target audience, their pain points, and their expectations.

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Global Customer Success Software Market share: 2022 Edition

CustomerSuccessBox

The global customer success software market share will rise in 2022. million in USD (2026). from 2021 – 2026. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. It will grow from 978.22 million in USD (2020) to 3,538.03

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Evolution of Customer Experience in E-Commerce 2023

Lumoa

“Conversational AI makes agents more efficient and effective while improving the customer experience.”. AI-powered customer support could save businesses $80 billion in labor costs by 2026. . Chatbot Customer Support. Chatbots provide pre-written, time-saving responses to common customer queries.

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3 Considerations When Implementing AI in Your Contact Center

SharpenCX

According to Gartner research , 30% of reps will automate a portion of their jobs by 2026. Created in partnership with CCW, this guide provides actionable insights on how to: Define what ‘humanity’ means for your brand’s customer experience. Use automation and AI to fill customer data gaps. How can AI help your agents?

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CLI’s Video Remote Interpreting Language List Doubles to Keep Up with Demand

Certified Languages International

The outlook for interpreters looks good — according to the Bureau of Labor Statistics, employment for interpreters and translators is expected to grow by 18% through 2026. Customer centricity, improved efficiency, and cost are key initiatives for a lot of businesses. Meeting the Demand with VRI.