ServiceNow Edition: How to optimize your IT Help Desk for tomorrow
3CLogic
APRIL 29, 2024
Gartner predicts that 80% of customer service and support organizations will leverage Generative AI (GenAI) by 2025, replacing 20-30% of live agents. In a separate report, Gartner states that Conversational AI will lower agent labor costs by $80 billion by 2026. This, in turn, results in organizational cost savings.
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