ServiceNow Edition: How to optimize your IT Help Desk for tomorrow
3CLogic
APRIL 29, 2024
Many contact center vendors want you to leverage their platform for employee engagements (such as voice, chat, email, SMS, etc.), Gartner predicts that 80% of customer service and support organizations will leverage Generative AI (GenAI) by 2025, replacing 20-30% of live agents.
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