3 Considerations When Implementing AI in Your Contact Center
SharpenCX
OCTOBER 15, 2023
In other words, it should be easy for your contact center leaders and agents to learn and interact with, and it should be industry and use-case specific. When thinking about AI and automation in the contact center, most of us immediately think of chatbots and automated agents—which we’ll get to later.
67 
Let's personalize your content