Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Interactive voice response is a popular automation that’s already widely used in contact centers. Chatbots or conversational AI. By 2031, the savings could grow to $240 billion.
Playvox
FEBRUARY 29, 2024
Similar kinds of declarations were made when interactive voice response (IVR) systems came out and again when chatbots became commonplace on websites, providing automated responses that did not require human intervention. That’s not to say that IVRs cannot save companies significant amounts of money.
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Fonolo
FEBRUARY 2, 2023
According to Gartner , Conversational AI will reduce contact center agent labor costs by $80 Billion in 2026. It’s as simple as setting up an automated call-back offer in your interactive voice response (IVR). This solution features AI-powered self-service chatbots, as well as intelligent workforce management.
Hodusoft
MAY 10, 2023
between 2021 and 2026. This growth is driven by increasing demand for customer service and support across industries, as well as advancements in technology such as artificial intelligence, chatbots, and other automated solutions that can improve efficiency and reduce costs.
SharpenCX
OCTOBER 15, 2023
In other words, it should be easy for your contact center leaders and agents to learn and interact with, and it should be industry and use-case specific. When thinking about AI and automation in the contact center, most of us immediately think of chatbots and automated agents—which we’ll get to later. How can AI help your agents?
NobelBiz
APRIL 11, 2023
It uses a deep learning model to analyze text and generate responses based on its understanding of natural language. This technology has several applications, including chatbots, virtual assistants, and other conversational interfaces. ChatGPT is an AI-powered conversational agent that can understand and generate human-like language.
SmartAction
MARCH 7, 2023
Right now, according to Gartner, more than 70% of business professionals regularly interact with conversational platforms. Moreover, Gartner estimates that one in 10 agent interactions will be automated by 2026, an increase from the current 1.6% rate of AI-automated interactions.
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