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Everything You Need to Know About Auto Attendant

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billion in 2026, at a compound annual growth rate (CAGR) of 7.9 According to one research by Call Center Helper three-quarters (73 percent) of respondents scored their IVRs as a three out of five, indicating an average impression. billion in 2020 to USD 6.7 This will help organizations to be prepared for all eventualities.

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How CX Leaders Should be Leveraging IVR

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And with so many customers still picking up the phone, it is crucial that contact centers rely on efficient routing to keep up with demand. billion by 2026 , and with emerging technologies like Natural Language Understanding (NLU) and text-to-speech, the possibilities of creating truly custom and personalized experience are endless.

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