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How we helped a client exceed a monthly sales goal by $200,000+

Robert Davis

Of course, prospects calling into your sales queue are sales calls. But are you maximizing sales results on every call by attempting to sell additional products and services across the board? Sales – When a member called and asked about one product, the sales agents weren’t pitching the other product.

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Inbound Call Center Agent Responsibilities and Duties

JustCall

Documenting calls : In order to ensure that customer information is accurate and up-to-date, agents are responsible for documenting calls in the call center software. Inbound Customer Care Agent – FAQs Q. What does an inbound customer care agent do?

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Stay Connected with the Contact Center of the Future

Cisco - Contact Center

While much of today’s strategizing and operations are focused on business continuity right now, leading organizations are adding cloud-based contact centers for long-term resiliency, especially if they anticipate a large spike in call volume. Talk to a CX expert today about your contact center needs.

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What’s the Peak-End Rule and Why It Matters in CX?

Interactions

They are able to counteract a negative start to an interaction with efficient and pleasant customer care. . IVAs eliminate wait time, so customers no longer have to deal with lengthy queues before getting started even when there are massive but unpredictable spikes in volume. In fact, they act like your best agent every time.

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Three reasons why a managed service is the best route for your Conversational AI implementation

Interactions

Today many brands are looking to improve customer experience and accelerate digital transformation by implementing Conversational AI applications–especially to support self-service in the area of customer care. They have specific expertise in AI for customer experience. You need expertise in both CX and industries.

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What is IVR Number? (All You Need to Know About Call Center IVR)

JustCall

For instance, if you are calling a contact center to track an order you have placed, you might not need to speak to a customer care agent at all. For more complex issues, it can redirect your call to a human agent for better support. For any call center, the IVR functionality is now a business necessity.

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How your Small Business Can Maximize Call Center Adoption

Blueship Call Center

Support : It is your support team’s responsibility to monitor the level of customer care being offered by your contact centre. Customer happiness and internal employee performance may both be improved by having agents enter data into your system or carry out simple help desk troubleshooting.