Fonolo

SEPTEMBER 11, 2018

Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All. VPs & Directors of Customer Experience.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Fonolo

SEPTEMBER 11, 2018

Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All. VPs & Directors of Customer Experience.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

Hodusoft

APRIL 17, 2024

billion in 2026, at a compound annual growth rate (CAGR) of 7.9 As per a study conducted by the Aberdeen Group, auto attendant technology can reduce customer service costs by up to 30 percent. On the whole, The innovation of auto attendants have revolutionized the way organizations deliver customer service.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52