2026 Agent burnout Personalization Self service 
Balto
NOVEMBER 2, 2023
According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. Reps can even utilize AI to pull relevant insights and customer insights before the interaction to offer a more personalized support or sales experience.
Balto
FEBRUARY 6, 2023
Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will call service lines due to loneliness, not because they have a customer service issue. Key word: opportunity. In our survey, 46.7%
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