The AI Advantage: Top 4 Benefits of AI in Customer Service You Should Know
Comm100
FEBRUARY 21, 2023
It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. In situations where a chatbot can’t resolve the query, customers can also leave the question with the bot and await an agent response when they are back online. from 2023 to 2030. So why all this interest?
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