Protecting Your Contact Center Agents’ Emotional Well-Being
Playvox
APRIL 4, 2023
While sometimes interaction avoidance truly is an agent trying to get out of work, in many other instances, it’s a way to cope with feeling overwhelmed by customer mistreatment or aggression. It also could be a sign that the agents are overworked. Ticket volumes and customer feedback are way up in the last few years.
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