SmartAction

MARCH 7, 2023

Analysts expect CAI adoption to expand more than 22% this year alone, with longer term growth likely to exceed $14 billion by 2025. This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model. GET IN TOUCH See How We Can Help You Exceed your CX Goals.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Advanced Self-Service Tools According to studies, consumers are increasingly becoming self-reliant, preferring to use self-service channels such as live chat (42%) and chatbots (86%) rather than contacting customer support.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

RichCall

SEPTEMBER 13, 2017

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. self-service. employ customer support specialists, who will become trusted and recognized, rather than be nameless agents. Self-service. consumers are using web self-service more than assisted service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64