2025 Journey mapping Multichannel Surveys 
Lumoa
JUNE 23, 2021
According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. So much so that a survey of 50 CIOs found that respondents expected their on-premise workload to drop by 41% this year.
RichCall
SEPTEMBER 13, 2017
Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Customer Journey Maps. Take part in a brief survey.
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