Connect
DECEMBER 11, 2023
Expectations regarding human displacement by AI are not unfounded, with the World Economic Forum stating in its The Future of Jobs Report 2020 that AI will replace 85 million jobs worldwide by 2025. Creating ‘ super agents.
Fonolo
MAY 30, 2023
It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too. In fact, Gartner reports that by 2025, 60% of contact centers will have implemented AI-driven workforce management tools to help optimize scheduling and resource allocation. The numbers back this up.
SmartKarrot
MAY 2, 2023
When done right, call sentimental analysis helps organizations better understand their customer’s pain points, needs, and preferences, so they can tailor their products, services, and also communication strategies.
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