2025 Customer emotions Management Wait times 
REVE Chat Blog
JANUARY 8, 2020
billion by 2025. In today’s time, where customers believe that the experience a company provides is as important as its products or services. You can pretty much say that bots are a critical part of customer service automation. According to Forbes , the chatbot market is forecasted to reach $1.25
Lumoa
FEBRUARY 9, 2023
Actionability is also, as we believe, one of the essential aspects of customer experience management. At the same time, it is also what most companies are missing. How do you take action on customer experience? Listen to your customers. Actions include short- and long-term follow-ups.
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