2025 contact center solutions Self service Surveys 
Avaya
JUNE 24, 2019
Digital transformation is about creating experiences that matter, but what does this look like within the contact center? Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. What’s driving this move to an ecosystem approach?
Playvox
JANUARY 13, 2022
As an example, 35% of surveyed CEOs report expanding employee benefits in the last twelve months in an effort to reduce employee churn. . It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . Gen Z is defined by technology and values.
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3CLogic
OCTOBER 19, 2021
million Americans will be working remotely by 2025, an 87% increase from before the pandemic. Additionally, a survey conducted by the International Customer Management Institute (ICMI) shows that contact centers are plagued by the inability to retain employees. An Upwork study reports that 36.2
RichCall
SEPTEMBER 13, 2017
With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. self-service. Self-service.
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