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The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services

Hodusoft

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. That number was 197 million in March 2021.

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ChatGPT: The Next Big Thing in Contact Centers?

NobelBiz

80% of customer interactions will be handled by conversational AI by 2025 – Forbes Another way that AI can assist agents is by helping them handle routine tasks more efficiently. As technology continues to evolve and improve, we can expect to see more companies integrating AI into their contact centers in the coming years.