2025 contact center associations Metrics Personalization 
The Northridge Group
AUGUST 31, 2023
Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. Monitor performance metrics to identify areas for additional improvement and refinement. Experts expect this number to grow to 35% by 2025.
The Northridge Group
AUGUST 31, 2023
Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. Monitor performance metrics to identify areas for additional improvement and refinement. Experts expect this number to grow to 35% by 2025.
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