SmartAction

MARCH 7, 2023

Analysts expect CAI adoption to expand more than 22% this year alone, with longer term growth likely to exceed $14 billion by 2025. This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

Avaya

JUNE 24, 2019

Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. Gartner predicts that by 2025 , the average contact center organization will be exploiting these benefits to better equip staff and enhance service.

Contact Center 104

Contact Center contact center solutions Virtual Agent Contact center software 104

Aspect

MAY 15, 2018

billion in 2025. Looking specifically at the contact center industry, we have seen a recent flurry of activity around chatbots, intelligent IVRs and virtual agents. The post Workforce AI: The Driverless Contact Center appeared first on Aspect Blogs.

Contact Center 68

Contact Center contact center workforce Airlines Virtual Agent 68

RichCall

SEPTEMBER 13, 2017

self-service. Here are the experts: @Jon Arnold , an independent research analyst with a great blog. employ customer support specialists, who will become trusted and recognized, rather than be nameless agents. Self-service. consumers are using web self-service more than assisted service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64