SharpenCX

AUGUST 21, 2023

First, assess what a “good” first impression means to you and your customers. Fast resolution times? Then, make it SMART by setting smaller goals and adding in KPIs and parameters: “Increase first call resolution by X% within Y [days, months, years].” Consistent, branded messages? Friendly agents?

Call Center 67

Call Center First call resolution Contact Center Contact center software 67

ViiBE Blog

FEBRUARY 9, 2021

billion USD by 2025. By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. Importantly, field service management is a rapidly growing industry. The impact of field service management.

Management 52

Management Customer centricity B2C CRM 52

SmartKarrot

MAY 2, 2023

When done right, call sentimental analysis helps organizations better understand their customer’s pain points, needs, and preferences, so they can tailor their products, services, and also communication strategies. The first step is for you to ask permission before initiating a chat session with a customer.

Chatbots 10

Chatbots Best practices First call resolution Construction 10