Self-service, AI Chatbots, Knowledge Management – How to Evaluate their ROI
Inbenta
FEBRUARY 20, 2020
One of the main indicators that can be taken into account is contact economy, which is based on the number of contacts avoided by phone or email. Researchers predict that by 2025, chatbots will accomplish more than 90% of the B2C interactions. Reducing the average call time on first contact.
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