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Chatbots Customer centricity CRM Self service Best practices Customer Support Metrics Surveys Accountability Call Center More Related Topics >
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Self-service, AI Chatbots, Knowledge Management – How to Evaluate their ROI

Inbenta

FEBRUARY 20, 2020

Researchers predict that by 2025, chatbots will accomplish more than 90% of the B2C interactions. Reducing the average call time on first contact. Savings = (Cases per month * Cost per case) * (Improvement / Talk time for first contact). Increasing the first call resolution rate.

Self service 116
Self service Chatbots Management B2C 116
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Field Service Management: 2021 Digital Transformation Trends

ViiBE Blog

FEBRUARY 9, 2021

billion USD by 2025. AR remote assistance is a tool that can be used to optimize both internal operations and B2C functions. AR remote assistance connects a customer to a call center agent via an AR-enabled real-time video. Importantly, field service management is a rapidly growing industry.

Management 52
Management Customer centricity B2C CRM 52
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