Horizon CX

FEBRUARY 7, 2024

In a hyper-competitive market where customer loyalty is paramount, alienating customers with overly automated CX strategies can have long-lasting consequences for brand reputation and customer retention.

Personalization 52

Personalization Wait times Technology Self service 52

JivoChat

AUGUST 10, 2021

It’s predicted that m-commerce sales will account for over 60% of total ecommerce sales by 2024: Image. In fact, digital commerce can refer to all online commerce experiences and each stage of the customer journey. These automated bots simulate human conversation and a preferred channel of communication for customers.

Customer retention 52

Customer retention B2C Chatbots Self service 52

Netomi

MARCH 7, 2022

Investing in omnichannel experiences plays a big part in customer loyalty, as businesses that adopt 5 omnichannel strategies enjoy 91% higher customer retention rates year-over-year, compared to businesses that don’t. Why is customer support essential for businesses? Make it easy for customers to assist themselves.

Customer Support 52

Customer Support Customer Experience Chatbots Self service 52

JivoChat

APRIL 13, 2021

While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Advantages Of Automating Customer Service.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40