DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report
DMG Consulting
AUGUST 3, 2020
For these reasons, DMG projects that the growth rate of IA, based on seats, will be 11% in 2020 and 2021 and 10% in each of the following 3 years, 2022 – 2024. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.
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