How Work from Home Contact Center Software Can Solve Remote Work Challenges?

Hodusoft

What has not changed, however, is reaching for our phones to call customer service contact center agents, for a myriad of issues. Customer service will remain a priority. It would lead to a 60% jump in customer service agents working from home, according to Gartner.

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report

DMG Consulting

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. IA proves essential during COVID-19 for customer insights and employee oversight. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report.

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DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report

DMG Consulting

We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits.

DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report

DMG Consulting

These automated capabilities are changing the responsibilities of employees and the dynamics of contact centers and back-office functions, for the better. DMG expects RPA revenue to increase by at least 125% in 2020 and 2021, and 100% in each of the three years 2022, 2023 and 2024. DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report. 10/3/2019. Extraordinary demand brings new opportunities for human capital in the age of AI.