ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Education 52

Education Upselling Consulting Consulting 52

Inbenta

MAY 16, 2022

By 2024, we might be looking at a $2.4 AI chatbots are often used in tandem with a CRM system. CRMs are repositories of customer data. By utilizing this information, they can pitch the best promotions and upselling techniques to your customers. billion revenue forecast. relevance 26.3%

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

JivoChat

MARCH 15, 2021

Image : JivoChat’s agent dashboard where conversations from multiple different channels flow into a centralized portal where chats can be transferred between agents, or linked to a CRM. Sync interactions with your CRM. Pro tip: Many CRMs offer free trials. Train agents to upsell and cross-sell.

Customer Service 52

Customer Service Multichannel CRM Upselling 52

SmartKarrot

SEPTEMBER 23, 2020

In a survey conducted by us at SmartKarrot , we found that 61% of Customer Success teams do not use a dedicated customer success platform. They try CRM, Excel sheets, or just any other simple solution, to fulfill their customer success goals. So, you can reach out to them for various upselling and cross-selling opportunities.

Metrics 11

Metrics CRM Accountability Upselling 11